Ana Magalia

Ana is one of our expert's in Customer Experience

Customer Experience | Digital Transformation | Client Management

Head of Customer Experience and Client Management at Hurdle, Ana is very passionate about creating memorable, delightful customer experiences. They thrive in fast-paced, diverse environments and have a strong affinity for leveraging analytics and driving digital transformation. Anything new in the automation world, Ana will try it!

With a background spanning biotech, fintech, travel technology, and outsourcing, Ana has led teams across B2B and B2B2C sectors. When tackling new initiatives, their approach is to strategise, starting from the voice of the customer and aligning it with business goals and culture.

Certified in CCXP, Lean Six Sigma, ITIL, Agile, and PMP, Ana brings expertise in navigating diverse business frameworks and work methodologies. As a department lead, Ana wants to bring a unique blend of tech automation enthusiasm, customer experience expertise, and operational management, meant to delight customers and drive business growth.