An energetic Performance Improvement Manager with experience in creating and implementing quality and training strategies, Roxana focuses on delivering the best of both worlds – business alignment and customer satisfaction. With a background in customer service, outsourcing, and Saas (Software as a service), Roxana brings diverse perspectives; she can independently lead customer experience initiatives or work as a customer service advocate with the rest of the business.

Roxana has worked with different cultures, languages and technologies and can call on a multitude of skills depending on the situation. Certified in Project management, ITIL, and IATA, Roxana can perform as a trainer, project leader, and idea generator or can be plugged in to unblock any customer service operational needs. As a process improvement expert, she brings a perfect blend in end-to-end processes to support customer satisfaction and drive business growth.